1. a) How many years has your call center been in business? Answer:
b) Please state the city & country where your call center is located:
2. What percentage of your business is outbound? Answer:
3. What percentage of your business is inbound? Answer:
4. What percentage of your business is Business to Consumer? Answer:
5. What percentage of your business is Business to Business? Answer:
6. How many call stations do you have in total? Answer:
7. How many agents do you presently have working for you? Answer:
8. How many agents can you provide from 9 a.m. to 3 p.m.? Answer:
9. How many agents can you provide from 3 p.m. to 9 p.m.? Answer:
10. Can you provide a 24/7 inbound service? Answer:
11. Can you provide International Calling? a) Yes b) No
If yes, please list your available languages:
12. a) Please state the campaign domains which your call center specializes in.
b) Will you give us three bonafide references which we can call to confirm the above? Answer:
13. Please select the categories applicable to your present technological system.
1- Predictive Dialer 2- Text Chat 3- Voice Over IP 4- Web Enabled
5- Web Call Back 6- Email Response 7- Web Collaboration
8- Other Features, please list:
14. What is the minimum amount of hours which you will accept as a new project? Answer:
15. a) What is your general outbound fee rate? $
(US) per hour/per agent.
b) What is your general inbound fee rate? ¢
(US) per minute/per agent.
16. Do you provide complete agent training as per client’s requirements? a) Yes b) No
If yes, what is the cost per hour? $
Please comment as to why our future campaign directors should give your
Call Center their business: